General conditions, Right of withdrawal and Returns

This site is operated by Jofags Tenerife S.L.U.

Jofags Tenerife S.L.U. THE MAGIC THREAD
Av. San Miguel de Chimisay, 49 Local 1 Left.
38108 Taco El Cardonal
San Cristobal de la Laguna
Tenerife
Phone 678-635-800 / 922-823263
Fax 922-823-263
Administrator Jose Fco. Gutierrez Santana
Email info@elhilomagico.com
This is our business address

C.I.F / IVA.B-38761094 (Tax Identification)

Our Commercial Registry

Sheet Tf-33494, Folio-5, Volume-2564, General Section of Inscription 2nd
Commercial Registry of Santa Cruz de Tenerife

Description of the activity

COM.MEN MERCERIA Y PAQUETERIA
B-38761094 (Tax Identification) [Tax Free]

The exemptions in internal operations in the General Tax Indirect Canary Islands (IGIC) are currently regulated in Art. 50.1, LAW 4/2012, of June 25.

You can contact us at the address mentioned above and by the following means:

Phone: + 34922823263
Email address: info@elhilomagico.com

Right of Withdrawal for goods or products shipped

You have the right to withdraw from this contract within 14 calendar days without justification.
The withdrawal period will expire after 14 calendar days of the day “that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods”

To exercise the right of withdrawal, you must notify us:

El Hilo Mágico
Av. San Miguel de Chimisay, 49 local 1st left.
38108 Taco- El Cardonal
Santa Cruz of Tenerife
Canary islands spain
Phones: 922-823263 / 678635800
Fax: 922-823263
Email: info@elhilomagico.com

your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by mail, fax or email). You can use the form model
of withdrawal given below, although its use is not mandatory.

Model withdrawal form

- To the attention of:

El Hilo Mágico
Av. San Miguel de Chimisay, 49 local 1st left.
38108 Taco- El Cardonal
Santa Cruz of Tenerife
Canary islands spain
Phones: 922-823263 / 678635800
Fax: 922-823263
Email: info@elhilomagico.com

- I hereby inform you that I withdraw from my contract of sale of the following good (--------------------------------- -------------------)
- Order on / received on (........................................... .................. / ............................... ..........................)
- Name of the consumer and user or of the consumers and users (..................................... .................................................. .................................................. .................................................. ...........)
- Address of the consumer and user or of the consumers and users (..................................... .................................................. .................................................. .................................................. ...........)
- Signature of the consumer and user or of the consumers and users (only if the present
form is presented on paper) ”(.......................................... .................................................. ...........)
- Date (............................................./. .............................................. / ... .............................................)

“You also have the option to complete and send electronically the model withdrawal form or any other unambiguous statement through our website
tiendaelhilomagico@gmail.com
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by
Your share of this right is sent before the corresponding deadline expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the choice by you of a delivery method different from the less expensive method of delivery ordinary that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
“We may withhold the reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first. You must return or deliver the goods directly to

El Hilo Mágico
Av. San Miguel de Chimisay, 49 local 1st left.
38108 Taco- El Cardonal
Santa Cruz of Tenerife
Canary islands spain
Phones: 922-823263 / 678635800
Fax: 922-823263
Email: info@elhilomagico.com

without undue delay and, in any case, no later than within 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The term will be considered fulfilled if the return of the goods is made before the end of said period ”;

"You must bear the direct cost of returning the goods";

"It is estimated that this cost amounts to approximately (€ 15,00) euros maximum"

"Only you will be responsible for the decrease in value of the assets resulting from a
manipulation other than that necessary to establish the nature, characteristics and
operation of goods ".

Exceptions to the right of withdrawal

The right of withdrawal will not apply to contracts that refer to:

The supply of goods made according to the specifications of the consumer and user or clearly personalized.

Right of withdrawal for digital products

"The right of withdrawal shall not apply to contracts that refer to: The provision of digital content that does not lend itself to a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part of
which consequently loses its right of withdrawal. ”

“Right of withdrawal for digital content You have the right to withdraw from this
contract within 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must notify us [El Hilo Mágico, Av. San Miguel de Chimisay 49 local 1º left 38108 Taco - La Laguna Santa Cruz de Tenerife. Our telephone number is +34 922823263, our fax number is +34 922823263 and our email address info@elhilomagico.com] your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail, fax or email). You can use the model withdrawal form at the top of the page, although its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right be sent before the corresponding term expires.

Consequences of withdrawal for digital products

"The right of withdrawal shall not apply to contracts that refer to: The provision of digital content that does not lend itself to a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part of which consequently loses its right of withdrawal. ”

In case of withdrawal on your part, we will refund all payments received from
you, including the delivery costs (with the exception of the additional expenses resulting from the election by you of a delivery method different from the less expensive modality of ordinary delivery we offer) without any undue delay and, in any case, to no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. ”

Scope of delivery of goods

"The products offered on the website are They will send only to Europe, South America, North America, Asia, as well as the entire National territory.
No shipments will be made outside the area ofmentioned delivery. "

Merchandise delivery deadlines

"The delivery time is [3 to 5] days. The products whose deliveries require different periods will reflect that particularity in its description. "or" Unless otherwise indicated, the products will be delivered within [3 a 5 days].
Shipments to [Canary Islands, Ceuta and Melilla] will be delivered within [5 days]
The product will only be sent once the payment has been received.
"The delivery time for digital products will be [1 day]

Envialia: National shipping and islands: delivery time 48 hours

For international shipments the delivery time depends on the different delivery times of the logistics operators between [7-15 days]

1. Select the delivery method of the selected products:

Delivery via e-mail: It only accepts payment by account deposit or transfer, payment by card, bizum and payment by Paypal (you have to be registered at www.paypal.com
Certified Postal Service: It only accepts cash, transfer, card payment, bizum and Paypal payment as payment method (you must be registered at http://www.paypal.com) delivery time 3 to 5 days
Local collection: It consists of removing the product from our facilities.
International Postal Service: Only accepts payment by PayPal, International Transfer and Card payment